Returns, Exchanges, + Warranties
If you are not completely satisfied with your order, you can make an online return or exchange within 30 days of the original purchase date, no questions asked. Please note that coffee beans, personalized products, Rebrew refurbished gear, and final sale items are non-refundable and non-exchangeable. For all other products, they must be returned in original condition.
Returns
Decided your new Fentonwolf purchase is not perfect for you? Return your product here.
Start a Return
Exchanges
Looking for a different color, material, or size? Click here to start your exchange.
Start an Exchange
Quality Issues + Warranty
Experiencing an issue with your gear? We're here to help.
Start a Claim
Purchased from Amazon or one of our retail partners and want to make a return/exchange?
At this time we can only process online returns and exchanges for products that were purchased directly from our website. If the product was purchased from Amazon or another Fentonwolf authorized retailer, please reach out to their customer service teams directly.
Have questions?
The fine print on our returns, exchanges, and warranty.
- What can be returned?
- What cannot be returned?
- Can I return a gift?
- Can I make a return or exchange at a Fentonwolf store?
- How do I get a refund?
- Can I get store credit instead of a refund?
- How long will it take to get my refund or credit?
- How do I file a warranty claim?
- What time period does the warranty cover?
- What does the warranty cover?